Terms and Conditions

Placing an order

In order to be able to order from this site you must be aged 18 or over.
Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct

 

Privacy

Any information you provide to us through the website will be used and stored in accordance with our Privacy Policy and the Privacy Act 1988 (Commonwealth).

 

Delivery

Unless the purchaser expressly provides to the contrary, the purchaser requests the seller to deliver the goods to the purchaser. Delivery is via Australia Post standard delivery unless otherwise specified. Any delivery time-frames specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason. Please note that we can’t deliver wine outside of Australia. We’re also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice.

 

Returns and Refunds

Our Returns Policy includes the rights you have under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Très Bon Vin is at fault. That is, if the wrong product is delivered or there is a fault with the product. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.
Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as

  • Packaging is not damaged and in original condition.
  • No heat damage.

 

GFA Château Maine Gazin produces estate wines in France and Très Bon Vin (ABN 36 945 880 916) is the importer of these wines and the licenced entity (LIQP770017373) for the packaged wine sales and delivery in Australia.

Registered Business Address:

U515, 188 Chalmers St, Surry Hills 2010 NSW

tres.bon.vin@gmail.com
0419904486, 0410137360

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